Learn more about refunds or how to request a refund from iTunes. If you have an issue with your account or think there’s been a billing error, please check your support options for more help. If you’re not sure what type of account you have right now, sign in to Dropbox and go to. Learn more about looking up Dropbox credit card charges.

If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look the charge up using this transaction ID tool. You can view your past and future billing dates on the billing page of your account settings at /account/billing. Your bank could have automatically transferred payments to your new card. Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged.

Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account.

If you exceed the storage quota of your Basic account, Dropbox will stop syncing files to your devices. However, you’ll be limited to 2 GB of storage space. When you downgrade to a Basic account, you won’t lose access to any of your files and folders stored in Dropbox. You’ll be downgraded to Basic at the end of your current billing cycle (monthly or yearly) and you won’t be charged again. When you cancel a paid Dropbox plan, the change may not be immediately reflected on your Dropbox account. You should see a notification titled 'Plan downgrade scheduled.' What to know about downgrading To confirm your downgrade on, go to the Billing tab in your account settings and click Change next to Billing period.

If you don’t, we recommend contacting their support team. If you downgrade at, you’ll receive an email confirmation with the subject line 'Dropbox Plan will not renew' from you downgrade through your mobile app store, you may receive an email from that provider. You’ll receive an email confirmation that your subscription has been canceled.Ĭheck that your downgrade has been processed If so, you’ll need to cancel your plan from the app store on your device.

Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device.

Click Cancel plan at the bottom of the page.

Click your avatar (profile picture or initials) in the top-right corner.

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